An annual maintenance contract built on your facility’s assets and its real needs
Turn the maintenance of one office, a network of branches, stores and warehouses, or a portfolio of malls and commercial centres into a yearly programme that sets the scheduled visits, the assets covered, how tickets are handled, materials and exclusions. Pricing starts from each site’s data and the survey, never from a generic package.
- You have one or more sites needing planned visits
- You want unified terms with an annex per site
- Faults keep recurring with no unified record
- You need a clear split between included and extra
- You want a known contact point and escalation path
- You need periodic reports for review and renewal
Pricing starts from the asset register, not from a ready-made package.
From a recurring surprise expense to a planned annual programme
An annual maintenance contract (AMC) runs for a contract year and defines in advance the sites and assets covered, the frequency of preventive visits, coverage hours, the reporting channel, priority levels, the limits on materials and spare parts, the excluded works and the report format.
The practical difference between a good annual contract and a weak one is not the price; it is how clearly it states what is included and what is out of scope. Any clause the contract does not settle explicitly becomes a dispute deferred to the moment of failure — the worst possible moment to negotiate. That is why our contract starts from a verified asset register per site.
A fixed budget
You know the year’s cost up front, not after each failure
Scheduled coverage
Periodic visits instead of scattered call-outs
Documented responsibility
Scope and exclusions written into the contract
What actually changes after the contract is signed?
The value of an annual contract is not measured in general statements, but in what changes in your operation, your budget and your record. This comparison shows the difference item by item.
You pay for the failure when it happens, at emergency rates
A fixed budget line you know at the start of the year
The asset runs until it stops, then is replaced early
A preventive schedule extends asset life and defers replacement
Equipment consumes more energy without you noticing
Periodic tuning lowers consumption and holds performance
Electrical and fire risks are discovered after the event
Periodic inspection catches the risk before it becomes an incident
A surprise expense disrupts the budget every quarter
An approved annual cost that enters the budget in advance
No documented evidence at audit or for an insurance claim
A documented maintenance record supporting compliance and claims
You wait your turn with everyone else in the market
Contractual priority with written response times
The renewal decision rests on a general impression
A periodic report showing what was done, what recurred and why
Annual contract, operation and maintenance, or facility management?
An annual contract is not always the right model. This table points you to the one that matches your need before you request a proposal.
Annual coverage on a fixed budget with commitments set in advance
Annual maintenance contract (this page)
Fixes scope, coverage and pricing across a contract year
Managing the full technical work cycle at live sites
Operation and maintenance
Focused on assets, tickets, vendors and continuous reporting
A broad scope combining technical works, cleaning and vendors
Integrated facility management
Brings technical works and support services under one responsibility
Specialist works in HVAC, electrical and plumbing only
Technical building services
Depth in the technical systems specifically
Distributed branches, each run by a different contractor
Branch and asset management
One contract and consolidated reports for the whole portfolio
Eight clauses every annual maintenance contract must settle
Use this list as a benchmark against any annual contract proposal you receive from any provider. A clause left unsettled becomes a dispute at the first unexpected failure.
Sites, areas and assets covered
A verified asset register per site with numbers and specifications, so no asset enters scope undocumented and none is claimed after signing.
Trades and types of work
Which systems and trades are inside the coverage and where each stops, separating preventive from corrective work and from new installations.
Visit frequency and preventive schedules
Visit frequency built on asset type, criticality and intensity of use, not a single number for every facility, with an annual schedule approved before start-up.
Coverage hours and the reporting channel
The approved service window, the request channel and the escalation path on delay, defining what counts as an emergency and what is scheduled into the next visit.
Priority levels and service targets
Priority classified by the impact on operations rather than the technical description, with each level tied to a response time and a close-out time written into the contract.
Materials, spare parts and consumables
What the price includes and what needs prior approval, the financial thresholds, the approval authorities and the warranties applying to replaced parts.
Excluded works and change orders
Explicit exclusions such as failures caused by misuse or unapproved modifications, and a written mechanism for issuing and approving change orders.
Reporting, review and renewal
A report after every visit and a monthly asset-condition summary, the cadence of review meetings, and the renewal or exit plan before the term ends.
Four contracting models, not fixed packages
These are models for discussion to identify what fits your facility. They are not packages or binding prices. The final model is confirmed after reviewing the data, the survey and the operating capacity required.
Labour and operations only
The price covers the team, the visits and supervision. Materials and specialist works are approved separately outside the base price, with prior approval for each item.
Comprehensive scope with limits
Selected materials or values fall inside agreed limits set in advance in the price schedule; anything beyond is priced through a change order.
Scheduled preventive visits
Suits a defined, well-understood asset scope, with corrective works handled separately as they occur at agreed unit rates.
Multi-site or portfolio model
A master contract with unified rules plus an annex for each office, branch, store, warehouse or mall, with detailed and consolidated portfolio reporting.
Why there is no single price for every facility
Any proposal that quotes a flat price before seeing the assets and the operating hours hides the uncertainty rather than removing it. The factors below are what actually move the cost.
Number of sites and areas
Determines team size, the travel plan and how many visits are required
Asset type and quantity
Central units, lifts and generators add trades and clauses that split units do not need
Asset condition and age
Facilities with deferred maintenance need foundational remediation before the contract starts
Operating hours and intensity of use
Heavy use shortens preventive maintenance cycles
Visit frequency and coverage window
Coverage outside working hours requires a different operating capacity
Materials and spare parts
The commercial model sets what is inside the price and what needs approval
Access and safety requirements
Permit conditions and sensitive areas affect delivery time
Sectors we serve with annual maintenance contracts
Companies, offices and corporate headquarters
An annual contract covering HVAC, electrical and plumbing in a continuously occupied workplace, with response times that protect working hours and meetings from disruption.
Branches, stores, retail and restaurants
Unified terms and an asset annex per branch, with disruptive works scheduled outside customer hours and peak trading times.
Warehouses and multi-site portfolios
One master contract covering distributed sites under unified rules, with consolidated reports showing the whole portfolio instead of chasing a contractor per site.
Malls, commercial centres and strip malls
Maintenance of common areas, lifts, central HVAC and alarm systems, with tighter priorities for anything affecting visitor flow and tenant units.
Developers and property project owners
Annual coverage starting after handover that protects asset value, with a documented maintenance record supporting leasing, sale or handover to an operator.
Owners’ associations, compounds and towers
Maintenance of common areas and technical systems under an approved collective scope and clear authority, with periodic reports supporting the renewal decision before the owners.
What you need to know before signing an annual contract
An agreement running for a contract year that defines in advance the sites and assets covered, the frequency of preventive visits, coverage hours, the reporting channel, priority levels, the limits on materials and spare parts, excluded works and the report format. Its purpose is to turn maintenance from a recurring surprise expense into a planned annual programme with a clear budget.
Price is driven by the number of sites and their areas, asset type, condition and age, operating hours and intensity of use, visit frequency and coverage window, material limits, and access and safety requirements. That is why cost is presented after reviewing each site’s data. Generic ready-made packages hide this uncertainty rather than removing it.
Only if the contract explicitly states the coverage hours, the emergency channel, the priority levels and the works included. It is not assumed automatically just because an annual contract exists, because coverage outside working hours implies a different operating capacity and different commitments.
Yes. An additional office, branch, store, warehouse or mall can be assessed and an annex issued setting out the asset register, scope, price, service level and start date. A new site or asset does not enter coverage automatically before the annex is approved.
That depends on the agreed commercial model. The price schedule must state the limits of included materials, the approval thresholds and the warranties that apply. Any contract that does not settle this clearly leaves a dispute deferred to the moment of failure.
The results of the contract period, the condition of the assets, recurring works and any changes in sites and scope are reviewed, then renewal or amendment is proposed before the contract ends within the agreed notice period. The review rests on a documented record, not a general impression.
The annual contract fixes scope, coverage and pricing across a contract year, and suits those who need a fixed budget and commitments set in advance. Operation and maintenance focuses on managing the full technical work cycle at live sites, and suits facilities needing continuous management of assets, tickets, vendors and reporting.
The number of sites, their types and cities, approximate areas, asset lists or whatever is available, operating hours, maintenance history and recurring faults, the services required and the coverage level, and the current contracts with their end dates.
Get an initial AMC outline built on your assets
Send the asset list or the site data you have, and we will identify what is needed for the survey and prepare a scope, an annex per site, a service level agreement and a commercial proposal.
The site visit and initial assessment are free and carry no obligation.